General Questions

What is Stitch and Timber Co.?
Stitch & Timber Co. is a modern handmade brand offering a curated mix of fabric and wood goods designed for everyday life and gifting.
From stitched items like stuffed animals, aprons, banners, and seasonal fabric décor to wooden pieces including shelf sitters, bracelets, charcuterie boards, and plant sticks, every product is thoughtfully handmade to add warmth, charm, and personality to any space.
Where are your products made?
All of our products are handcrafted in Jefferson, New Jersey. Each piece is made locally with care, using skills and techniques passed down through generations of our family, paired with a modern, hands-on approach to making.
Do you take custom orders?
At this time, we do not accept custom orders. We focus on creating small-batch collections, but we’re always designing and adding new items — so be sure to check back often.
Do you have an Etsy store?
We do not currently have an Etsy shop. Our goal is to grow organically through word of mouth, our online store, and by connecting with our community at local craft fairs and events. Shopping directly through our website helps support our small business and the work we do by hand.

Ordering & Payment

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.
Can I change or cancel my order after it’s been placed?
If you need to make changes or cancel your order, please contact us at stitchandtimberco@gmail.com within 24 hours of placing the order.

Shipping & Delivery

How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days. For more information, please see our Shipping Policy.
Do you offer local pickup or delivery?
Yes! We offer free local pickup in Jefferson, NJ, as well as $5 local delivery within 15 miles of Jefferson, NJ. Local options will be available at checkout when applicable.
Do you ship internationally?
Currently, we ship within the United States. We hope to offer international shipping soon.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Products

Are your products eco-friendly and handmade?
We’re committed to making thoughtfully and responsibly whenever possible. In addition to using sustainable and eco-conscious materials, we actively upcycle and repurpose materials throughout our creative process.
This includes:
- Fabric passed down through our family
- Thrifted and reclaimed textiles
- Reclaimed and scrap wood
- Repurposed materials such as colored pencils and other found objects
By reimagining existing materials, we’re able to reduce waste while creating one-of-a-kind pieces with added character and story. Because our items are handmade and often created from reclaimed materials, each piece is unique. Variations in fabric, wood grain, color, and texture are part of the charm and character of handmade work.

Returns & Refunds

What is your return policy?
We accept returns for unused, undamaged items in their original packaging within 30 days of purchase. For more details, see our Returns Policy.
What should I do if I receive a damaged or defective item?
If your item arrives damaged or defective, please email us at stitchandtimberco@gmail.com within 7 days of receiving it, along with photos of the issue. We will arrange for a replacement or refund.

Contact Us

How can I contact Stitch and Timber?
You can reach us via: stitchandtimberco@gmail.com or our contact page.
Do you have a physical store?
We currently operate exclusively online and do not have a physical storefront. However, you can find us at select craft fairs and markets throughout the year. Be sure to check our events page and follow us on social media for upcoming dates and locations.